About us

About Medellin Crew

Medellin Crew is a Medellín-based concierge and experience team founded in 2019 by Jovan Medina. We help visitors see a different side of Colombia through restaurants, day trips, nightlife plans and local guides, with an on-the-ground team in Medellín and a sister operation, Cartagena Crew, in Cartagena.

Founder
Jovan Medina, Founder & Chief Concierge
Founded
2019, in Medellín, Colombia
Locations
Medellín and Cartagena (Cartagena Crew)
Reputation
250+ five-star reviews on Google and TripAdvisor
First group hosted
March 12–16, 2020

Who is Medellin Crew?

Medellin Crew is the team you need to know if you are thinking of coming to Medellín. We hire and work with a handful of guides, drivers, chefs and nightlife hosts, and the people you are most likely to speak to or see on your trip are introduced in the team section below.

We started in 2019 with a simple idea: give every visitor the chance to break stereotypes and see a different piece of Medellín every day they are here. That includes our restaurant selection, a range of day trips, nightlife plans, and the views and sights along the way.

Our story

How Medellin Crew began: a founder’s story

Medellin Crew’s early beginning started as a simple way to cope with homesickness. Jovan Medina, our founder, was born in Medellín but spent the first 18 years of his life in Boston, Massachusetts. He moved back to Medellín in 2007.

Missing the food of home

In 2007 there was very little American influence in Medellín. Being a lifelong foodie, Jovan missed the variety of food that was easy to find in Boston: authentic pizza, burgers, sandwiches, Chinese takeout, shawarmas, apple pies and more. The food in Medellín that came close always had a Colombian twist, made for the local palate. The few authentic places did not last long, because there was not much of an expat community or tourism at the time.

Parque Lleras and the unsolicited translator

Jovan started spending time in Parque Lleras, the hub for the few expats and the American influence in the city. He held several jobs there, in hotels, restaurants and even a few call centers, always within the vicinity of the park. On lunch breaks, afternoons and weekends he enjoyed the vibe of the area and the crowd the bars attracted.

As a native English speaker, he often came across lost visitors, or waiters and waitresses avoiding them for fear of not speaking their language. He would step in as an unsolicited translator, making small talk and helping people get around. He did it mostly for fun, and because he lived with his grandmother, who knew next to no English, talking with a fellow American was a way to feel close to the home he knew he would never return to.

From blog articles to building trips

A few jobs later, Jovan was learning to write blog articles for websites and, soon after, building websites for American clients. He then landed a job at an automotive equipment company based in New York. The company’s owner had a side business helping his fraternity brothers organize trips to Medellín.

Jovan wrote articles to position that company among the first Google results for the keywords the team worked to rank for. The work paid off: inquiries started arriving organically through the website, not only by word of mouth. When the first group arrived, his role expanded to chaperone and point person in Medellín, building itineraries from scratch and guiding newcomers, much like he had done informally in Parque Lleras.

Five years of contacts and experience

Jovan led that life for about five years: write the article, attract the client, close the deal, set up the itinerary, and be on the ground to make sure everything was executed properly. Along the way he built contacts for everything from top restaurant maîtres to lavish villas, and traveled to Cartagena, Santa Marta, across Europe and Dubai. Creative differences with his former employer eventually made it time to step aside.

Founding Medellin Crew in 2019

In 2019 Jovan branched off to do his own thing, and Medellin Crew was born. The pandemic arrived shortly after: the first Medellin Crew group was hosted March 12–16, 2020, about a week before Colombia went into lockdown. During that period he took another job, without losing sight of the goal of building Medellin Crew the way he wanted to build it.

Medellin Crew timeline

  1. Until 2007Jovan Medina, born in Medellín, spends the first 18 years of his life in Boston, Massachusetts.
  2. 2007Jovan moves back to Medellín and starts spending time in Parque Lleras, working in hotels, restaurants and call centers and translating for lost visitors.
  3. Following yearsHe learns to write blog articles, builds websites for American clients, and joins a New York-based automotive equipment company whose owner organizes trips to Medellín.
  4. About five years of field experienceJovan writes the articles, closes the deals, builds the itineraries and hosts the groups on the ground in Medellín, with trips to Cartagena, Santa Marta, Europe and Dubai.
  5. 2019Jovan founds Medellin Crew.
  6. March 12–16, 2020Medellin Crew hosts its first group, one week before the national lockdown.
  7. TodayOver 250 five-star reviews across Google and TripAdvisor, and the launch of the Cartagena Crew subsidiary.

Why the name “Crew”?

The name Crew came from a desire to avoid the buzzwords common in the industry, such as “luxury,” “skip the lines” and “VIP.” Jovan wanted every visitor to see that Medellin Crew is the crew you need to know if you are thinking of coming down to Medellín. We want you to feel important, but more than that, our goal has always been to give every visitor the chance to break stereotypes and see a different piece of Medellín every day.

Our experience in the field

When Jovan first worked as a logistics person for visiting groups, he had to go out and see for himself what was available: which tours were offered, who the best guides were, and which transportation services, restaurants, rentals and everything else these trips require. It was, in his words, like a school for all things Medellín and Cartagena.

The goal was always to find unique experiences and people who are passionate about what they do. Examples of what that looks like:

  • Coffee. Families of coffee farmers who open the doors of their homes to talk to our groups about what makes Colombian coffee unique.
  • City history. Local guides who lived through the difficult periods and share what Medellín was like 30 years ago.
  • Nightlife. Nightlife guides who earned their stripes as promoters at nightclubs, know the ins and outs, and know how to stay safe.

As far as experience goes, it comes down to having the right team around you.

Meet our team

The people behind Medellin Crew

We hire and work with a handful of guides, drivers, chefs and nightlife hosts. These are the most familiar faces you will likely speak to or see on your trip.

  • Jovan Medina, Founder and Chief Concierge of Medellin Crew

    Jovan Medina

    Founder & Chief Concierge

  • Eliana Monsalve, Head of Logistics and Chief Problem Solver at Medellin Crew

    Eliana Monsalve

    Head of Logistics & Chief Problem Solver

  • German Monsalve, Head of Transportation and Chief Wheelman at Medellin Crew

    German Monsalve

    Head of Transportation & Chief Wheelman

  • Angel Muneton, Head of Security and Keeper of Good Decisions at Medellin Crew

    Angel Muneton

    Head of Security & Keeper of Good Decisions

  • Angel Padron, Nightlife Host and Hookah Guru at Medellin Crew

    Angel Padron

    Nightlife Host & Hookah Guru

  • Meghan Contreras, Local Guide and Comuna 13 Connoisseur at Medellin Crew

    Meghan Contreras

    Local Guide & Comuna 13 Connoisseur

  • Jessie Landa, Executive Chef and Culinary Wizard at Medellin Crew

    Jessie Landa

    Executive Chef & Culinary Wizard

What the Crew can arrange

Our team covers the pieces of a trip to Medellín: concierge support, guided tours and day trips, private transportation, chefs, and nightlife hosts. Explore each service:

Reputation and reviews

Medellin Crew has more than 250 five-star reviews between Google and TripAdvisor. That reputation was built on the same approach Jovan started with in Parque Lleras: local knowledge, reliable contacts, and a team that is on the ground with you throughout your trip.

Cartagena Crew

Cartagena Crew is the Medellin Crew subsidiary in Colombia’s most popular beach town. It is the same Crew, with the same approach to local knowledge and hands-on support, now available in Cartagena.

Frequently asked questions about Medellin Crew

What is Medellin Crew?

Medellin Crew is a Medellín-based concierge and experience team that helps visitors explore Colombia through restaurants, day trips, nightlife plans and local guides. It was founded in 2019 by Jovan Medina.

Who founded Medellin Crew?

Jovan Medina, Founder and Chief Concierge. He was born in Medellín, spent the first 18 years of his life in Boston, Massachusetts, and moved back to Medellín in 2007.

When was Medellin Crew founded?

Jovan founded Medellin Crew in 2019. The company hosted its first group from March 12 to March 16, 2020, about a week before Colombia went into lockdown.

Why is it called “Crew”?

The founder wanted to avoid common industry buzzwords like “luxury,” “skip the lines” and “VIP.” The name signals that Medellin Crew is the team visitors need to know when coming to Medellín, with the goal of helping every visitor break stereotypes and see a different piece of the city each day.

Who is on the Medellin Crew team?

The core team includes Jovan Medina (Founder & Chief Concierge), Eliana Monsalve (Head of Logistics), German Monsalve (Head of Transportation), Angel Muneton (Head of Security), Angel Padron (Nightlife Host), Meghan Contreras (Local Guide) and Jessie Landa (Executive Chef). The company also works with additional guides, drivers, chefs and nightlife hosts.

Does Medellin Crew operate outside Medellín?

Yes. Medellin Crew operates Cartagena Crew, a subsidiary serving visitors in Cartagena, Colombia.

How many reviews does Medellin Crew have?

Medellin Crew has more than 250 five-star reviews between Google and TripAdvisor.

How can I contact Medellin Crew?

Use the contact page to request a quote, or message the team on WhatsApp at +57 301 469 1751.

Meet the Crew on your next trip to Colombia

Tell us what you are planning and our team will help you build it.